Refund Policy
At Noor Muskara, customer satisfaction is important to us. However, due to the nature of fashion products, our refund policy is carefully structured to maintain quality standards.
1. Eligibility for Refund
Refunds are applicable only if:
- You receive a damaged product
- You receive a wrong item
- The product has a manufacturing defect
2. Non-Refundable Cases
We do NOT offer refunds for:
- Change of mind
- Wrong size selection by customer
- Minor color variation due to screen display differences
- Used or washed products
- Products without original tags and packaging
3. Refund Request Process
To request a refund:
- Contact us within 24–48 hours of delivery
- Share order details and product images/video proof
- Email us at: noormuskara@gmail.com
4. Approval Process
Once your request is reviewed:
- If approved, we will initiate refund or replacement
- If rejected, reason will be clearly communicated
5. Refund Timeline
Approved refunds will be processed within 5–7 business days to the original payment method.
6. Replacement Option
In some cases, we may offer product replacement instead of refund depending on availability.
7. Shipping Charges
Shipping charges (if any) are non-refundable unless the error is from our side.
8. Contact
For refund assistance:
Email: noormuskara@gmail.com
